Shipping Your Order

Twelve Board Store places a bigger priority than anyone else in the industry on getting you order to you.  Once you place your order chances are we are already on it. 

You have some options when it comes to shipping including an Express option through Australia Post. We ship free Australia Wide on all orders over $50.  This excludes Evolve Electric Skateboards sorry, there is a $30 additional shipping fee with these items (see below).  For all oversize packages that are over 1 meter long, we will ship to you via a courier company.  All couriers require a delivery address (not a PO Box) and a signature is required on delivery, so please provide an address where someone will be available to sign for the package.  In some cases certain Courier companies use pick up points like a local news agent that act as drop off points for your items in the instance no one is able to sign for you.  You will receive an email/SMS when the package is picked up from us with a tracking number so you can keep an eye on your package every step of the way.

For smaller packages that will fit into an Australia POST satchel you can either choose the Express option (fee applies) or we will ship via regular post service.

No matter what option our aim is to get you your new gear as soon as possible!

The following shipping options are available for you:

FREE SHIPPING FOR ALL ORDERS OVER $50

$8 - Standard Delivery

$25 - Express (sent via Australia Post's 5kg Post Bag Express) 

* There is a $30 shipping charge on Electric Skateboards.  Due to the size, value of the package and security needed we are sure you would not want it any other way.

Do you ship internationally?

Yes we do. When you place your order and enter your shipping details you shipping will be calculated.  Please be aware that this cost is for the shipping only and may not include and duty or import taxes the country of destination may apply.

Note there is some restrictions on certain brands and products that we cannot ship outside of Australia.

How long does it take for my new stuff to get to me?

We know your frothing for your new stuff.  Shipping time can vary depending on where you are and what the package is.  All orders are shipped via road express unless you select the Express option.  Here are some general guidelines for deliveries.

During the Christmas period, especially in the race as we get closer to XMAS Day please be aware that couriers are under the pump and delay's can occur.   Please add some time for rural areas:

Melbourne: 1 day

NSW: 1 to 2 business days

QLD: 3 to 4 business days

SA: 1 to 2 business days

WA: 5 to 7 business days

ACT: 1 to 2 business days

NT: 6 to 8 business days

TAS: 2 to 3 business days

What happens if my order does not arrive?

If for some reason your order has not arrived start off by using the tracking number we emailed or SMS'd you and see if you can find out where it is.  If this does not work please email info@twelveboardstore.com.au or call  03 9421 2293 and speak to our customer service line and we will get on it for you.  Our biggest priority is you and your new gear, we will get it to you.

Can I Cancel An Order?

Now why would you want to do that?  Of course you can.  Let us know as soon as possible. If the order has not shipped yet there is a 2% re-stocking fee and if the order has shipped already you will have to pick up the postage cost to have it returned to us.  We hope this does not happen so make sure you choose wisely.