COVID-19, Retail and Twelve

The safety of our customers, staff and the community is paramount and we all need to do out bit in these trying times.  We will continue to be open online as well as by appointment to demo electric boards, repairs, servicing and all other enquiries and 1 on 1 shopping.

Always check our social media accounts like Facebook, Instagram and Twitter for daily updates.  We are always available to speak on the phone, video chat and Socials to guide you through any advice or service issues.

Safety Is #1

Your safety and our staff's is the #1 priority.  We only can let 1 person instore at a time.  1 person counts as a family or your partner no problem.  When you enter our store we have hand sanitizer for you to apply as well as we are wiping down surfaces every 1/2 an hour, including wiping down our EFT machine after every use.  At this time we ask if you can, we would prefer no cash payments.  Also, very important, we are insisting we all keep a minimum 1.5 metres apart.  So no high fives or handshakes sorry.  We want everyone to feel safe and comfortable bottom line. Here are some of the other daily things we are doing

- Any product that has been touched we wipe down immediately

- In the case of items like boot's shoes, gloves, helmets etc if something is tried on and not purchased we quarantine the product from being sent out or tried on for 7 days.

-   By booking a 1 on 1 appointment you are the only one in the store with one staff member.

Appointments

We are here for you.  Although life feels like it is stopping we want you to know we are here for you.  If you need to have your board serviced, new bearings installed or want to demo an electric board we want to help you out so let's book an appointment so you have all our focus, we keep it 1 on 1 in a safe environment you are comfy in

 

Shop Online

Our website is new and really easy to find exactly what you are looking for.  Shop our main categories and filter down to the size and style you need.  We are shipping orders via courier and Aus Post everyday and of course are available by phone and video chat to help with any questions or advice.

Shipping Your Order

Shipping your items is all running as normal.  All freight and logistics are safely delivering packages Australia Wide as normal.  We pick, pack and book to ship every order the same day to get it in your hands as soon as possible.

 

We hope you all are staying healthy, being safe, please take care of each other and we can get through this.  Thanks for the support.