COVID -19 & Twelve What You Need To Know

 

 

Are You Open?

We are closed to the public as far as being able to come into the shop we are however open for Click & Collect online orders, our Team is shipping online orders daily as well as here answering phones, web chat and Social media to help with any questions and point you in the right direction. 

Whats the best way to shop with Twelve?

So with everything going on how can you shop with us?  During lockdowns the only way you can shop is by purchasing online.  To follow the current State Government restrictions we are not able to have anyone inside the store.  Our website is easy and everything we stock is live.  Shopping online is fast and easy and you get free priority shipping Australia wide on orders over $50 plus take advantage of same day Melbourne delivery options available as well.  We also have a safe click & collect service so you can pickup at the store.  Call us when you are out front and someone will deliver right to your vehicle for you. 

Covid Safe For Everyone

The most important thing is we keep everyone safe.  We ask that if you come to our door please where a mask at all times.  If you are feeling unwell, have been exposed to a Tier rated location please stay home.  Give us a call we will get whatever you need to you don't worry.  Our store is regularily sanitized including the front door.  We ask that if you are picking up an item step back at least 1.5 meters back and will place your order outside for you.  Let's maintain our social distance.  

    Always check our social media accounts like Facebook, Instagram and Twitter for daily updates.  We are always available to speak on the phone, video chat and Socials to guide you through any advice or service issues.   Please be aware of our recently updated store hours.

     

    Shipping Your Order

    Shipping your items to you quickly and safely is all business as usual.  All freight and logistics, including Couriers and AusPost are safely delivering packages Australia Wide as normal even with border closures.  We pick, pack and book to ship every order the same day to get it in your hands as soon as possible. During this time please allow an extra 24 hours for delivery.

    We hope you all are staying healthy, staying safe and please take care of each other.  Thanks for the support you legends.

     

    If you have any question please CONTACT US anytime and we will answer any questions you may have.