Are You Open?

Yes we are.  With restrictions lifted we are now open to everyone.  To shop with us you do not need to be vaccinated we are open to all.  We are required to ask you to please where a facemask and keep your distance from staff and others inside at all times.  If you are unable to do this just make us aware and we will be able to help on the phone, help you outside or direct you online.  We ask everyone to do the right thing and we will ensure we get everyone looked after.  

What's the best way to shop with Twelve?

You can shop Monday to Saturday instore or online.  Shopping online is fast and easy and you get free priority shipping Australia wide on orders over $50 plus take advantage of same day Melbourne delivery options available as well.  We also have a safe click & collect service so you can pickup at the store.  Call us when you are out front and someone will deliver right to your vehicle for you. 

Are all our staff double vaccinated?

Yes all our staff are double vaccinated, are required to wear mask's inside the store and follow strict our Covid Policy to ensure the safety of our customers, staff and family members.

Covid Safe For Everyone

The most important thing is we keep everyone safe.  We ask that if you come to our door please where a mask at all times.  If you are feeling unwell, have been exposed to a Tier rated location please stay home.  Give us a call we will get whatever you need to you don't worry.  Our store is regularily sanitized including the front door.  We ask that if you are picking up an item step back at least 1.5 meters back and will place your order outside for you.  Let's maintain our social distance.  

    Always check our social media accounts like Facebook, Instagram and Twitter for daily updates.  We are always available to speak on the phone, video chat and Socials to guide you through any advice or service issues.   Please be aware of our recently updated store hours.


    Shipping Your Order

    Shipping your items to you quickly and safely is all business as usual.  All freight and logistics, including Couriers and AusPost are safely delivering packages Australia Wide as normal even with border closures.  We pick, pack and book to ship every order the same day to get it in your hands as soon as possible. During this time please allow an extra 24 hours for delivery.

    We hope you all are staying healthy, staying safe and please take care of each other.  Thanks for the support you legends.


    If you have any question please CONTACT US anytime and we will answer any questions you may have.