COVID -19 & Twelve What You Need To Know



Is Twelve Board Store Open?

Yes we are open...just a little bit different for the moment.  As Melbourne cones out of lockdown we are planning to welcome people back into the store as soon we get the green light.  Until then you can shop online with us and get fast and free shipping Australia wide on orders over $50 and take advantage of same day Melbourne options available as well.  We also have a safe click & collect service.  If you need advice call on 03 9421 2293 or email and we can answer any question, point you in the right direction or just talk boards for as long as you would like.

Covid Safe For Everyone

When you are able to get out and visit us again we have had to put a few things in place.  Along with strict hygiene measures instore including the regular wiping down of surfaces, all staff required to wear masks and hand sanitizer provided for everyone we do have a few easy requirements upon entry detailed below

  • Restricted Numbers - We have a limit of a max of 3 people in the store at a time.  Folks with appointments will get priority so if their is a wait or we are running a bit behind with your appointment we ask just to be patient we will move as fast as we can.
  • Wear A Mask -  This one is straight forward.  Anyone entering the store or interacting with staff outside is required to wear a mask at all times.
  • Keep Our Distance - We ask that we all keep a minimum of 1.5 metres away from each other.
  • Sanitize Hands - We require everyone to sanitize your hands on entry and exit.
  • Not Feeling Well - Any sniffle, scratchy throat or cough we ask that you save your trip to see us for another day.  Whatever you need we can get it to you, answer questions on the phone and point you in the right direction.
Want To Shop Instore?  Book An Appointment

Want to shop instore?  Need a board serviced, bearings replaced or want to try out a electric board or scooter?  Book an appointment below.  With restrictions easing in Melbourne we still must adhere to our Covid Safe plan as the safety and health of our customers, staff and families is number one.  All people visiting us instore must have an appointment.  We still will allow walkin's however anyone who has an appointment will have priority so we ask that everyone just has some patience and we will get to everyone as fast as we can...BOOK HERE 

Book An Appoin-tment


Always check our social media accounts like Facebook, Instagram and Twitter for daily updates.  We are always available to speak on the phone, video chat and Socials to guide you through any advice or service issues.   Please be aware of our recently updated store hours.


Shipping Your Order

Shipping your items to you quickly and safely is all business as usual.  All freight and logistics, including Couriers and AusPost are safely delivering packages Australia Wide as normal even with border closures.  We pick, pack and book to ship every order the same day to get it in your hands as soon as possible. During this time please allow an extra 24 hours for delivery.

We hope you all are staying healthy, staying safe and please take care of each other.  Thanks for the support you legends.

Safety Is #1 

Twelve Board Store and it's staff follow a strict Covid Safe Plan which includes practicing social distancing, regular sanitizing of surfaces and products in our store.  All staff are required to wear mask's instore at all time's.  We want to get you what you need quickly and safely.

If you have any question please CONTACT US anytime and we will answer any questions you may have.