Orders placed before 1 pm Monday to Friday are dispatched the same day. We use priority express couriers to get your gear on the fastest route available. You’ll receive tracking via SMS or email as soon as your order leaves our store.
Express & Same-Day Delivery
Choose Express at checkout for faster delivery. In Melbourne Metro, we offer same-day delivery Monday to Saturday. Spend $500+ and get 2-hour delivery for $12 within 20 km of our store. Delivery outside 20 km starts at $60. Someone must be available to receive the delivery — it cannot be left unattended.
Note: Electric bikes are excluded from same-day delivery services.
Oversized Items & Electric Bikes
Items over 1 metre long ship via courier and require a signature — no PO Boxes. Electric bikes may include a shipping surcharge to outer WA and NT areas. E-bikes cannot be shipped internationally or by same-day courier.
Estimated Delivery Times
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Melbourne: 1–3 business days
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NSW: 1–3 business days
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QLD: 2–4 business days
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SA: 1–3 business days
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WA: 5–8 business days
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ACT: 1–3 business days
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TAS: 2–4 business days
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NT: 7–10 business days
Please allow an extra 1–2 business days for rural areas. Couriers may experience slight delays during Boxing Day, New Year’s, or peak promotions.
International Shipping
We ship internationally to destinations like New Zealand, Asia and more. Shipping rates are calculated at checkout based on destination. Duties, VAT and customs fees are not included and are the customer’s responsibility. Some brands and products (e.g., electric bikes) cannot be shipped outside Australia.
Tracking & Delivery Support
Every order includes full tracking, sent via SMS or email as soon as it ships. If no one is home at delivery, your parcel may be redirected to a secure pickup point.
Need help? Contact us at info@twelveboardstore.com.au or call 03 9421 2293
Returns & Order Issues
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Need to cancel? If your order hasn’t shipped, we can cancel it immediately. If it has, return shipping will be your responsibility.
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Wrong item received? We’ll sort it quickly. We’ll send out the correct item and arrange a return for the incorrect one. Items must be unused and in original condition with tags.
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Return or exchange an item? You can return most items within 30 days for an exchange, store credit, or 14 days for a refund. Items must be unused, unworn, and in original packaging with tags attached.
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Start a return: Click here to begin your return and view our complete returns policy and warranty info. Once your return arrives, please allow 2–3 business days for processing.
At the end of the day, we want you to buy your gear from us. As a retailer, our job is to make sure you get not only the perfect product for what you’re doing but also the best deal. Price is the easy part — let’s get you on a new board.
Contact Us
To learn more or request a price match, contact us on info@twelveboardstore.com.au or call 03 9421 2293
Let customers speak for us
Good quality & comfortable fit with room to move. Pretty much matches the product description and sizing. Recommended at this price from Twelve Board 👍
Fantastic board! Great through trees, slush, and groomers!
Super good looking gloves. Really warm and come with liner inserts. Favourite thing is the colour scheme
Love this bike, does everything we want, perfect on the caravan and i can dink the wife, great for exploring.
The mountain gods threw all sorts of conditions into the mix for last weeks debut of the Yuki jacket. Held up well during the enslaught of rain with no leaks. Had a couple of blue bird days and made good use of the ventilation zips - ran a bit warm but to be expected. Overall a high quality jacket which does the job
Best board if you waht just one!!!! Stiff in all right ways but fun if you want to lap the groomers
Works well in white out conditions
These are the best pads for your tailbone! I wore these down on my snowtrip and they protected my already sore tailbone from further injuries. Highly recommend! The store also sent me my delivery very promptly and the whole process was so smooth.
This board absolutely holds hard lines.
Also has great pop. Definitely the best boards I have rode to date. Its doesn't give out so responsive, i would highly recommend.
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