在我们这里购物，轻松便捷。我们接受所有主流信用卡，包括 Visa、Mastercard、Amex 以及 Afterpay 和 Zip。Humm、Crypto Payments 和 Lattitude 即将推出。

所有下午 2 点前下单的订单均可当天发货。我们会优先发货，以便快速送达。更多信息请点击此处

We are open 7 days a week throughout the year. We close most Public Holidays except Boxing Day and King's Birthday

No you can only use one code at a time so whichever is the best deal will always be the default

Yes every product, price and promo code is available instore or online

Yes. We will always do our best to beat any price out there. Must be for the same exact item from an Australian retailer. There may be things we can't but we will always try

是的，您可以在线或店内使用 AfterPay。请确保您已设置 AfterPay 账户，点击此处了解更多信息。

Yes, we offer free expert boot fitting with every boot purchase so you get the perfect fit before you hit the mountain. We also offer free heat molding

Yes, we offer free skateboard assembly and we can also offer snowboard binding mounting and stance adjustment free with purchase.

这取决于创作者和产品。所有选项均在产品页面上列出，因此请留意那里的自定义选项。

是的，只要我们的经销商有货，我们就可以。我们要求全额付款，最好是至少50%的定金。抱歉，特殊订单恕不退款或换货。

很遗憾，我们不可能什么都有库存。我们对品牌非常挑剔，这不仅关乎我们想卖的东西，也关乎保修、售后服务以及符合我们理念的东西。如果我们没有，那可能是有原因的，但你可以问问，我们可以尽量帮你找到任何你想要的东西。

我们所有产品均附有尺码指南。如有遗漏，请联系我们，我们将为您提供正确的指导。

Yes we use a platform called Shippit which will update you of your delivery every step of the way

我们位于墨尔本中央商务区外的里士满，地址是 Bridge Rd 435A，位于 Bridge Rd 和 Gardner St 的拐角处。

您可以致电、发送电子邮件、在社交媒体或在线聊天中联系我们。以下是我们的“联系我们”页面

发生这种情况时，只需退回未使用且标签完好的原包装，我们就可以为您更换。

我们有 14 天退货政策。商品必须保留原包装和标签，方可退款。特价商品不予退款，但可以提供换货或退款凭证。

Yes, we’ll set you up with the right powder board, boots, layering, and travel bags to ensure you’re ready for your trip.

We recommend it. We stock padded and wheeled snowboard bags to protect your gear when travelling.

Clean and dry your board, apply a storage wax, and store it in a cool, dry place to protect the edges and base.

Sizing is such a personal choice but in general this is a good guidelin to follow

6.75"-7.5": Generally great sizes for kids under 12 to start out on.

7.75"–8.0": Technical street skating, flip tricks.

8.0"–8.25": All-around street and park.

8.25"+: Vert, bowls, and stability for cruising.

Yes, visit us in-store to test setups and find your perfect feel.

We stock Girl, Chocolate, Powell, Globe, Evisen, Passport, Welcome , Independent and more alongside trucks, wheels, and accessories.

Our e-bikes meet EPAC regulations, making them legal on Australian roads. Make sure you check your local rules but reslly be safe, wear a helmet and be
sensible

Most models offer 40–80km range, depending on terrain, rider weight, and assist level.

Yes, we offer “Try Before You Buy” test rides in-store so you can feel the ride before purchasing.

Yes, we service what we sell, including e-bike checks, brake adjustments, firmware updates, and electric skateboard servicing.

We would like to say yes across the board but as crazy as it sounds laws vary by state. Their are 100's of people riding around and using these as a way to get around and also as a hobby. Ride safe, wear protection and be sensible

Keep it charged, avoid full discharges, store it in a cool, dry place, and avoid leaving it in extreme heat. battery care is the most important thing when you own an electric PEV.

We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Afterpay, and Zip.

Yes, Afterpay, PayPal In 4 and Zip are available in-store and online.

Yes, we can organise deposits or lay-by on selected items. Contact us for details.

Yes our website is backed by the largest eccom company on the planet Shopify and uses the latest security features to keep you and us safe

All products come with manufacturer warranties. We assist with warranty claims if needed.

Yes, we can assess and repair damage where possible, including decks, components, and electronics.

Contact us via live chat, email, or phone, or visit us in-store for personalised advice. At Twelve, we’re here to help you ride the right gear, ride better, and ride longer.