Legal/Privacy Policy

Twelve Board Store is commited to your privacy. We may collect and process personal data relating to you by you providing such personal data by filling in forms on our site or by you contacting us. This includes, but is not limited to, information provided at the time of registering to use (or become a member of) our site, subscribing to any services (e.g newsletters), purchasing products or requesting further services.

COLLECTION OF PERSONAL INFORMATION

From you we may collect and process personal data relating to you by you providing such personal data by filling in forms on our site or by you contacting us. This includes, but is not limited to, information provided at the time of registering to use (or become a member of) our site, subscribing to any services (e.g newsletters), purchasing products or requesting further services. - By using cookies In addition, we may use ‘cookies’ to collect data relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive.  Cookies help us to improve our site and to deliver a better and more personalised service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such settings your may be unable to access certain parts of our site. Unfortunately, the transmission of information via the internet is not completely secure. Any transmission is therefore at your own risk.

Twelve Board Store's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."  

USE OF PERSONAL DATA

We use the data collected from our site in the following ways: - To provide you with information, products or services that you have requested from us, or which, based on your preferences, we feel you may be interest you. - To notify you about changes to our services. - To ensure that content from our site is presented in the most effective manner for you and for your computer. - To carry out our obligations arising from any contracts entered into between you and us. - To allow you to participate in interactive features of our service, when you choose to do so. If we disclose your personal information to any of our group companies, they may use it for the same purposes that we may (including so that they can update you on their latest products, news and special offers via e-mail, post or telephone).

DISLCOSURE OF PERSONAL DATA

We may disclose your personal information to any of our group companies. We will provide personal information about our customers to third parties outside our group companies. These third parties usually help us in providing goods and services to you, and include: – Couriers (who we arrange to deliver goods to you on our behalf). – Organisations who carry out credit, fraud and other security checks. – In the event that Twelve Board Store sells or buys any business or assets. – If Twelve Board Store or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets. – If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect the rights, property, or safety of Twelve Board Store, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and use your personal information only for the purposes that we gave it to them. All Twelve Board Store customers have the option to opt-out of receiving marketing communications. If you do not wish to continue to receive marketing communications from us you should opt-out by clicking on the "unsubscribe" link in any email communications that we might send you. Alternatively, you may email info@twelveboardstore.com.au and request your email address to be unsubscribed. You may also write to the following address, confirming your email address and unsubscribe request: Twelve Board Store 435A Bridge Rd Richmond, Vic 3121 03 9421 2293 You have a right to access the personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at our registered address provided above.

Mobile Terms of Service - Updated 25/9/2025

The Twelve Board Store mobile message service (the "Service") is operated by Twelve Board Store (“Twelve Board Store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Twelve Board Store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Twelve Board Store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Twelve Board Store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to TwelveBoard or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Twelve Board Store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to TwelveBoard or email info@twelveboardstore.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

CHANGES TO OUR PRIVACY POLICY

We may modify, alter or otherwise update this privacy policy at any time. We encourage you to review this policy from time to time. If you have any questions or comments about our privacy practices please contact info@twelveboardstore.com.au