We’re in Richmond just outside Melbourne CBD, with parking out front and behind store. Swing by to check out our snowboards, skateboards, electric bikes, and accessories in person.

Yes! Our Richmond store is loaded with the latest boards, gear, and a crew ready to help you get dialled in. Located at 435A Bridge Road, Richmond, 3121

We are open 7 days a week throughout the year. We close most Public Holidays except Boxing Day and King's Birthday

No you can only use one code at a time so whichever is the best deal will always be the default

Yes every product, price and promo code is available instore or online

Yes. We will always do our best to beat any price out there. Must be for the same exact item from an Australian retailer. There may be things we can't but we will always try

Absolutely. Choose “Pick Up In Store” at checkout, and we’ll let you know when it’s ready.

Yes, we offer free expert boot fitting with every boot purchase so you get the perfect fit before you hit the mountain. We also offer free heat molding

Yes, we offer free skateboard assembly and we can also offer snowboard binding mounting and stance adjustment free with purchase.

Most orders ship the same day. Standard shipping within Australia takes anywhere from 2–5 business days depending on where you are, with express options available.

Yes, we ship select products worldwide. Things like electric boards and bikes cannot be shipped out of Australia. Contact us if your country isn’t available at checkout for a shipping quote.

We have an easy 30 day return policy for exchanges or credit or a 14 day return policy for refunds.

If your order hasn’t shipped, contact us ASAP and we’ll do our best to update or cancel it.

Yes we use a platform called Shippit which will update you of your delivery every step of the way

Your board size depends on your weight, height, and riding style. Check out our Snowboard Size Guide or message us for a personalised recommendation.

There is lots that goes into it depending on riding style etc, but this is a snapshot. Contact us for more indepth advice

Soft flex: Playful, easier for beginners and park riders. Medium flex: All-mountain versatility. Stiff flex: Stability for high speed, carving, and powder.

Yes, we offer hot waxing, edge tuning, base repair, and full snowboard tunes to keep your board riding fast.

Absolutely. We specialise in splitboards and backcountry gear, with premium brands and expert advice for your Japan, Canada, or Aussie backcountry missions.

Yes, we’ll set you up with the right powder board, boots, layering, and travel bags to ensure you’re ready for your trip.

We recommend it. We stock padded and wheeled snowboard bags to protect your gear when travelling.

Clean and dry your board, apply a storage wax, and store it in a cool, dry place to protect the edges and base.

Sizing is such a personal choice but in general this is a good guidelin to follow

6.75"-7.5": Generally great sizes for kids under 12 to start out on.

7.75"–8.0": Technical street skating, flip tricks.

8.0"–8.25": All-around street and park.

8.25"+: Vert, bowls, and stability for cruising.

Yes, visit us in-store to test setups and find your perfect feel.

We stock Girl, Chocolate, Powell, Globe, Evisen, Passport, Welcome , Independent and more alongside trucks, wheels, and accessories.

Our e-bikes meet EPAC regulations, making them legal on Australian roads. Make sure you check your local rules but reslly be safe, wear a helmet and be
sensible

Most models offer 40–80km range, depending on terrain, rider weight, and assist level.

Yes, we offer “Try Before You Buy” test rides in-store so you can feel the ride before purchasing.

Yes, we service what we sell, including e-bike checks, brake adjustments, firmware updates, and electric skateboard servicing.

We would like to say yes across the board but as crazy as it sounds laws vary by state. Their are 100's of people riding around and using these as a way to get around and also as a hobby. Ride safe, wear protection and be sensible

Keep it charged, avoid full discharges, store it in a cool, dry place, and avoid leaving it in extreme heat. battery care is the most important thing when you own an electric PEV.

We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Afterpay, and Zip.

Yes, Afterpay, PayPal In 4 and Zip are available in-store and online.

Yes, we can organise deposits or lay-by on selected items. Contact us for details.

Yes our website is backed by the largest eccom company on the planet Shopify and uses the latest security features to keep you and us safe

All products come with manufacturer warranties. We assist with warranty claims if needed.

Yes, we can assess and repair damage where possible, including decks, components, and electronics.

Contact us via live chat, email, or phone, or visit us in-store for personalised advice. At Twelve, we’re here to help you ride the right gear, ride better, and ride longer.