Buying a snowboard in Melbourne is not just a product decision — it is a service decision. The shop you buy from determines whether your boots get properly fitted, whether your board arrives waxed and ready to ride, whether someone who actually snowboards helps you choose the right setup, and whether you have somewhere to go when something needs attention after the season.
Most people do not think about this until their boots give them blisters at Falls Creek on day two of a week-long trip. Then they think about it a lot.
Here is what to look for when choosing where to buy your snowboard gear in Melbourne — and what makes the difference between a good purchase and a great one.
What a Good Snowboard Shop Does That an Online Retailer Cannot
Boot fitting. This is the most important service a snowboard shop provides and the hardest thing to replicate online. Getting snowboard boots fitted properly — checking toe position, heel hold, forefoot width, and then heat moulding the liner to the specific shape of your foot — requires someone who knows what they are doing to be in the same room as your feet. A boot that is fitted properly from day one feels completely different to a boot that is the right size on paper but wrong for your foot shape.
We heat mould every boot purchase at Twelve Board Store, included free. It takes twenty minutes. It is the single most impactful thing we do for customers and it is something no online retailer can offer you.
Product knowledge from riders. When you ask a staff member at a specialist snowboard shop which board suits your riding, you want the answer to come from someone who has ridden the boards they are recommending. At Twelve Board Store, our staff snowboard. We ride Australian resorts — Falls Creek, Mt Buller, Mt Hotham — in Australian conditions. The advice we give is based on experience, not a spec sheet we read this morning.
In-house workshop. Frosty runs our workshop at 435A Bridge Road, Richmond. Hot wax, edge tune, base repair, boot heat moulding, BOA repair, binding setup — all handled in-house. When your board needs attention before or during the season, you bring it in and we fix it. No sending it interstate, no waiting weeks for a warranty response.
What We Stock
We are an authorised Australian dealer for Burton, Jones, YES., Lib Tech, Nitro, K2, Salomon, Ride, DC, ThirtyTwo, Nidecker, L1, Yuki Threads, Airblaster and more. Authorised dealer status means genuine Australian warranty, full brand support, and access to the complete range — not grey market stock or limited allocation from an importer.
Full setup coverage: boards across all riding styles from beginner completes through to expert freeride shapes. Boots across all flex ratings and lacing systems. Bindings from entry level through to Step On and Supermatic quick-entry systems. Outerwear, goggles, helmets, gloves, thermals and accessories.
Beyond the Sale
We are a Jones Re-Up drop-off centre — bring in any old snowboard, any brand, and we will send it to Jones for recycling into new boards. We are the only drop-off point in Melbourne.
Mint Tours is our official international snow travel partner. When you are ready to ride Japan, Canada, New Zealand or the Alps, we can connect you with a crew that has been running boutique snowboard trips to the best snow on earth for over twenty years.
We price match any authorised Australian retailer. You should not pay more than the best legitimate Australian price for any product we stock.
Visit Us
435A Bridge Road, Richmond VIC 3121. Three kilometres from the CBD. Street parking on Bridge Road and surrounding streets. Tram stop on Bridge Road. Open seven days.
Phone: 03 9421 2293
Email: info@twelveboardstore.com.au
We are a specialty snowboard store. Not a ski shop that sells snowboards. Not a general sports retailer with a snow section. Snowboarding is what we are built around — and it shows in the gear we carry, the advice we give and the service we back it with.
Shop Snowboards · Shop Boots · Snowboard Buying Guides · Workshop Services
