Orders placed before 1 pm Monday to Friday are dispatched the same day. We use priority express couriers to get your gear on the fastest route available. You’ll receive tracking via SMS or email as soon as your order leaves our store.
Express & Same-Day Delivery
Choose Express at checkout for faster delivery. In Melbourne Metro, we offer same-day delivery Monday to Saturday. Spend $500+ and get 2-hour delivery for $12 within 20 km of our store. Delivery outside 20 km starts at $60. Someone must be available to receive the delivery — it cannot be left unattended.
Note: Electric bikes are excluded from same-day delivery services.
Oversized Items & Electric Bikes
Items over 1 metre long ship via courier and require a signature — no PO Boxes. Electric bikes may include a shipping surcharge to outer WA and NT areas. E-bikes cannot be shipped internationally or by same-day courier.
Estimated Delivery Times
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Melbourne: 1–3 business days
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NSW: 1–3 business days
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QLD: 2–4 business days
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SA: 1–3 business days
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WA: 5–8 business days
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ACT: 1–3 business days
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TAS: 2–4 business days
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NT: 7–10 business days
Please allow an extra 1–2 business days for rural areas. Couriers may experience slight delays during Boxing Day, New Year’s, or peak promotions.
International Shipping
We ship internationally to destinations like New Zealand, Asia and more. Shipping rates are calculated at checkout based on destination. Duties, VAT and customs fees are not included and are the customer’s responsibility. Some brands and products (e.g., electric bikes) cannot be shipped outside Australia.
Tracking & Delivery Support
Every order includes full tracking, sent via SMS or email as soon as it ships. If no one is home at delivery, your parcel may be redirected to a secure pickup point.
Need help? Contact us at info@twelveboardstore.com.au or call 03 9421 2293
Returns & Order Issues
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Need to cancel? If your order hasn’t shipped, we can cancel it immediately. If it has, return shipping will be your responsibility.
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Wrong item received? We’ll sort it quickly. We’ll send out the correct item and arrange a return for the incorrect one. Items must be unused and in original condition with tags.
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Return or exchange an item? You can return most items within 30 days for an exchange, store credit, or 14 days for a refund. Items must be unused, unworn, and in original packaging with tags attached.
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Start a return: Click here to begin your return and view our complete returns policy and warranty info. Once your return arrives, please allow 2–3 business days for processing.
At the end of the day, we want you to buy your gear from us. As a retailer, our job is to make sure you get not only the perfect product for what you’re doing but also the best deal. Price is the easy part — let’s get you on a new board.
Contact Us
To learn more or request a price match, contact us on info@twelveboardstore.com.au or call 03 9421 2293
Let customers speak for us
Feel very secure when clipped in. Purchased with the Burton Women's Felix Step On Snowboard Boot 2025. Very easy to clip in and out of and still feel very in control of the board. Well worth the investment. Very happy.
These boots are so comfortable and warm. The step on system is the best. Purchased with the Burton W's Escapade Step On. So quick to clip in and out. Very happy with purchase. Well worth the investment.
As a long-term OG Pint rider, I'm loving this as an upgrade: the extra range makes a big difference, and the speed bump is nice also. And given the minor price difference between S and X, the S is definitely the way to go: the larger (curved) footpads are much more reassuring to ride on (you can feel where your foot is etc...).
I took this down some MTB tracks, and when the terrain gets rough it feels a bit underpowered - I can see why you might want to go up to a GT if that's what you were after. But for flatish trail fun, or a way more interesting commute, I think this is hard to beat.
Nice fast delivery from Twelve Board, thanks.
As a long-term OG Pint rider, I'm loving this as an upgrade: the extra range makes a big difference, and the speed bump is nice also. And given the minor price difference between S and X, the S is definitely the way to go: the larger (curved) footpads are much more reassuring to ride on (you can feel where your foot is etc...).
I took this down some MTB tracks, and when the terrain gets rough it feels a bit underpowered - I can see why you might want to go up to a GT if that's what you were after. But for flatish trail fun, or a way more interesting commute, I think this is hard to beat.
Nice fast delivery from Twelve Board, thanks.
The team were a great help and got me what I needed in fast fashion. Perfect easy fit and runs like new again.
I’m old school skateboarder. I love the surfskate so much . Carving is one of my favourite fun exercises. When I’m at our NEW skatepark the crew comment on my new board. It’s COOL AS !!
Awesome board and no regrets buying it from twelve board store. Quick and easy delivery with quality product and at amazing price.
Good quality & comfortable fit with room to move. Pretty much matches the product description and sizing. Recommended at this price from Twelve Board 👍
Fantastic board! Great through trees, slush, and groomers!
Super good looking gloves. Really warm and come with liner inserts. Favourite thing is the colour scheme
Love this bike, does everything we want, perfect on the caravan and i can dink the wife, great for exploring.
The mountain gods threw all sorts of conditions into the mix for last weeks debut of the Yuki jacket. Held up well during the enslaught of rain with no leaks. Had a couple of blue bird days and made good use of the ventilation zips - ran a bit warm but to be expected. Overall a high quality jacket which does the job
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